Billing, Cancellation, and Refund Policy

Subscription charges, renewals, usage limits, cancellations, billing errors, and refunds

This Policy explains how paid ApplyPilot AI subscriptions are billed and how cancellations and refund requests are handled. Checkout-specific terms form part of this Policy.

1. Plans and checkout

ApplyPilot AI may offer Free, Pro, Autopilot, and other plans. Features and usage limits are described in the service and may include limits for job analyses, resume generations, cover letters, analytics, approval queues, or controlled automation.

The price, currency, billing interval, taxes, included usage, trial or promotion, renewal date, and other purchase terms displayed at checkout control for that purchase. Do not complete checkout unless you understand and agree to those terms.

2. Recurring billing and authorization

Paid subscriptions renew automatically at the billing interval shown at checkout until canceled. By subscribing, you authorize ApplyPilot AI and Stripe to charge the payment method associated with your billing account for recurring fees, applicable taxes, and authorized adjustments.

Stripe processes payment-method details. ApplyPilot AI stores subscription status and Stripe customer or subscription identifiers but is not designed to store full payment-card numbers.

3. Taxes and currency

Prices may exclude sales, use, value-added, goods-and-services, or similar taxes unless checkout says otherwise. You are responsible for applicable taxes other than taxes on our income. Currency conversion, bank, card, or international transaction fees imposed by your financial institution are your responsibility.

4. Trials and promotions

A trial or promotional offer applies only if expressly shown at checkout or provided in writing. It may have eligibility, duration, usage, and conversion terms. Unless checkout states otherwise, a paid trial converts to a recurring subscription when the trial ends and the payment method will be charged.

We may prevent misuse of trials or promotions, including repeated sign-ups, false eligibility information, or attempts to evade limits. Ending a trial may immediately remove trial-only features.

5. Usage limits and overages

Plans may include periodic usage limits. Unused usage does not roll over unless the service expressly says otherwise. Reaching a limit may pause the affected feature, require an upgrade, or wait until the next usage period. Current plans do not create overage charges unless an overage price is clearly disclosed and accepted.

Usage records maintained by the service control absent clear error. Automated retries, failed provider calls, or duplicate events should not be charged as successful usage when the service can identify them.

6. Price and plan changes

We may change plans, features, limits, or prices. For existing recurring subscriptions, material price changes will take effect no earlier than the next renewal after any notice required by law. You may cancel before the change takes effect. A plan change you request may take effect immediately or at the next renewal as shown before confirmation.

7. How to cancel

Unless the cancellation screen states otherwise, cancellation takes effect at the end of the current paid billing period. You retain paid access until then, and the subscription will not renew. Canceling a subscription does not automatically delete your account or stored information.

1. Open the Billing area and use the Stripe Customer Portal when available, or email support@sardev.io from the account email.
2. Complete cancellation before the renewal date shown in the portal to avoid the next charge. Allow reasonable processing time for support-assisted cancellation.
3. Keep the cancellation confirmation. If you do not receive one, contact support promptly.

8. Refund policy

Except where required by law, expressly promised at checkout, or stated below, subscription fees are non-refundable and we do not provide prorated refunds or credits for partial periods, unused features, unused usage, forgotten cancellations, employer outcomes, or a change of mind.

We will correct verified duplicate charges and charges caused by our billing error. We may, in our discretion, provide a refund or service credit for a material service failure, exceptional circumstance, or other reason. Discretionary decisions do not create an ongoing entitlement or change rights that cannot be waived.

To request review, email support@sardev.io within thirty calendar days after the charge. Include the account email, charge date, amount, last four digits only if needed, and a short explanation. Never send a full card number, password, or API key. We may request reasonable verification.

9. Statutory rights

Some jurisdictions provide cancellation, cooling-off, refund, or renewal rights that cannot be waived. Where those laws apply, this Policy is modified only to the extent necessary to honor them. Nothing in this Policy limits non-waivable consumer rights.

10. Failed payments and suspension

If a payment fails, Stripe or ApplyPilot AI may retry the charge and notify you. We may limit or suspend paid features while an amount remains past due. You remain responsible for valid charges incurred before cancellation. Restoring service may require payment and may not restore expired usage periods or third-party availability.

11. Chargebacks and disputes

Contact support@sardev.io first so we can investigate a billing concern. Filing a chargeback does not cancel a subscription unless separately confirmed. We may provide transaction, access, cancellation, and communication records to Stripe, payment networks, banks, or regulators when responding to a dispute.

Fraudulent or abusive disputes may result in account restriction, but we will not penalize a good-faith exercise of legal rights.

12. Account data after cancellation

When paid access ends, the account may move to the Free plan or lose paid features. Access to stored information and any deletion request is governed by the Terms of Service and Privacy Policy. Download any materials you need before closing an account or requesting deletion.

13. Contact and policy conflicts

Billing questions should be sent to support@sardev.io. If this Policy conflicts with terms clearly displayed and accepted at checkout for a specific purchase, the checkout terms control for that purchase, followed by this Policy and the Terms of Service.